If you have just invested in a brand new Xfinity router, then you may be concerned when you pull it out of the box, set it all up, and then notice there is a white light that repeatedly flashes.
While this can be confusing, we can assure you that there is a good explanation, and there is an easy fix.
In this article, we will discuss everything you need to know about the white light on your Xfinity router, so if this is of interest to you, then read on for more!
Why Is There A Flashing White Light On My Xfinity Router?
There can be many reasons for a flashing white light on the Xfinity router. One of the main reasons comes from the pre-setup process.
If you have not yet finished setting up and activating your new router, then the flashing white light can be an indicator of this.
Additionally, the flashing white light can also show that your router struggles to connect to your internet.
Something may be preventing it from doing so, so it is worth exploring all avenues to determine the problem and see how you can fix it.
How To Fix Your Xfinity Router
There are many different things you can do to fix your Xfinity router, let’s check out some examples below!
Restarting The Router
The first thing you can do to try and fix the white light on the router is to restart it. You need to press the power button down until you see the router has shut off.
Once this has happened, wait for 1-2 minutes before you switch the router on again. After the router has rebooted, you should check to see if the white light has gone.
Check For Any Loose Cables
Sometimes, the white flashing light on the router can be the result of unplugged or loose cables.
So, if this is the case, the first thing you need to do is unplug the router and the cables, and then plug everything back into the wall and the router, making sure that it is all secure.
If done correctly, the white light should have disappeared.
Check That You Have Completed The Activation Process
It is essential to check that you have completed the activation process, because an incomplete activation process may be the cause of the white flashing light on your computer.
You will not be able to use the router until you finish setting it up.
When you plug in your Xfinity router, turn it on and then make sure it is connected to your computer, it should start to activate automatically.
However, sometimes it may not start this process, and if this is the case, then you will need to start the activation process yourself.
You do this by typing in Xfinity.com into your PC and following these steps:
- First, you need to install the Xfinity app and open it.
- Complete the registration and login.
- Once you have completed the above step, you need to use the CM MAC number on the router. This is a 12-digit number you can find on the back of the router. Alternatively, you can scan the QR code which you can also find on the router.
- Now, on the app, there will be instructions that will help you connect the router and cables.
- Next, you should make a name and a password for your WiFi.
- Once you have completed the above step, the router setup process should be complete within minutes. You will need to confirm your WiFi password and name.
And there you have it! You have officially set up your router, and you should no longer be able to see the flashing white light.
Please note that your router may need to restart before you can use it. This is perfectly normal, and nothing to be concerned about.
Check For A Disruption In The Network
If you have tried everything else without much luck, then chances are the problem has nothing to do with your router, and it is more of a network issue. Professionally, these are known as service outages.
This refers to a moment when the internet service provider does not broadcast the internet to some or all areas it is supposed to cover.
Sometimes, these disruptions are scheduled for maintenance work or other reasons, and there is not a lot you can do about it.
Other times, these service outages happen unexpectedly, because of a storm or some other inevitable reason.
In these situations, it is best to wait it out. These kinds of network disruptions will only last for a few hours.
However, they may last for several hours if the disruption happens because of a natural disaster, so it is always best to try and contact your network provider in these situations.
Check For Hardware Issues
This is the last thing you should look out for if you notice a flashing white light on your Xfinity router. Sometimes, the issue may lay with the hardware. Although, it is important to note that this is a very unlikely scenario.
But maybe the cable does not work, or maybe something has malfunctioned along the way, or the router itself is the problem.
Whatever the case, in situations where there is a hardware issue there is not a lot you can do about it.
The best thing you can do is try to see if anyone can fix the router, or buy some parts to replace the ones that are not working, and see if this helps.
What Lights Should I See On The US/DS Xfinity Router?
The Xfinity router has many lights, and each has a different meaning. Let’s check them out below!
The colored lights you can see on a US/DS Xfinity router are:
- Blue blinking light
- Orange blinking light
- Yellow blinking light
- Green blinking light
- White blinking light (with a tint of purple)
- Steady red right
- Steady white light (with a tint of purple)
- No light
Blue Light (Blinking)
A flashing blue light on your US/DS Xfinity router is nothing to be concerned about. It simply means that it is in WiFi Protected Setup mode (also known as WPS.)
Orange/Yellow/Green Light (Blinking)
The orange, yellow, and green blinking lights all mean the same thing, and the color will differ depending on what model of Xfinity router you have.
These lights simply mean that your router is trying to complete a software update or it is trying to connect to other Xfinity systems.
Both of these processes will take about fifteen minutes to complete, and after this, the light will go back to normal.
However, if you notice that fifteen minutes have passed and the light has not gone back to normal, the best thing to do is contact customer support.
White Light/Purple Tint (Blinking)
If you see a white blinking light with a purple tint on your router, then this means that the router is trying to send out and get back both upstream and downstream data, but the signal is unclear.
Again, this could be due to maintenance or connection issues. Here, you can try moving the router to various spots and see if that fixes the issue. You can also try performing a power cycle to see if that fixes the issue.
Red Light (Steady)
If your US/DS Xfinity router is displaying a steady red light, then this is bad news. This shows a total loss of connection to the internet.
You can try power cycling or looking for any indication of a network disruption. Otherwise, you should contact customer support.
White Light/Purple Tint (Steady)
If you see a white light with a purple tint on your router, and it is steady as opposed to flashing, then this is excellent news!
This is a sign that the Xfinity router is working perfectly, so there’s no need to worry about this one!
If you look at your Xfinity router and do not see any light at all, then this shows the router has been switched off. If this was an intentional move on your part, then there is nothing to be concerned about.
However, if this was not an intentional move, you might want to look into what has happened to the router and see if you can fix the issue.
Xfinity routers generally show a steady white light if everything is in working order.
However, if they show a flashing white light, it usually means there is a problem with the router that you need to fix.
However, this should be no sweat if you follow the steps above, and call customer support if the flashing white light persists.
We hope this article tells you everything you need to know about how to fix the white flashing light on your Xfinity router.
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